The Hotmart system allows an unconditional 30-day warranty period for our products.
But don’t worry, if you make a purchase and feel dissatisfied with it, you can request cancellation and refund if it is within the stipulated warranty period for the product in question.
To expedite the compensation, you can send an email to [email protected] with the following subject “Bebê Dorminhoco Compensation” and our support team will contact you within 1 business day to begin the refund process .
If you would like to initiate a refund directly with hotmart, it is also possible, just follow the stepsbelow:
To start this process, you must:
1- Access the request for reimbursement page and enter the transaction number and the email registered with the purchase:
If you don’t know the transaction number of your purchase, it can be found in the email you received after confirming payment. The title of the email is “Approved purchase: Access your product”.
Click here to access the page!
2- Next, you must select a reason for the compensation. If you wish, you can still leave a note about the request.
3 – Great! Your compensation request has been confirmed.
Once the request is made, a message is sent directly to us, we have a deadline of 10 days to initiate the release of the refund, or contact you. If we do not do it by the end of that period, don’t worry! The Hotmart system will automatically forward your request to the team responsible for compensation.
For purchases made by Credit Card, the purchase value will be refunded on the next invoice of your card or on the invoice of the subsequent month, which may take from 30 to 60 days. This time frame depends on the date of closing of your invoice. Any amount charged in this time interval will be reversed.
This period of 30 to 60 days exists, due to the various agents involved in the transaction.
The compensation will appear on your invoice as a negative release listed as PAYPAL, HOTMART, or the product name.
Generally, card companies return the amounts in three ways:
The credit card operator returns the amounts already paid in the form of credit on your invoice and will not charge the other installments;
The operator returns the TOTAL amount of the purchase in the form of credit on your invoice and maintains the collection of the other installments (so that the value of the return and the charge is canceled);
The card operator advances all charges on your invoice and returns the total amount of the purchase.
In any of these ways, you will not be charged for the product, once the value returned cancels the amount charged! 🙂
If you have any questions, we suggest that you contact the chosen Payment Method Relationship Center or you may open a request on Hotmart Support (Click here to go to the page) with the subject: SUBMIT COMPENSATION. Our team will then be on hand to help.